Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
Seems to be a massive bug here Microsoft isn't addressing.
We have thirty computers in our group and all the exact same hardware / age and all have Teams 1.3.00.12058 installed. 23 have the "show background effects" option, 7 do not. Sad that after so many years it's still the same old Microsoft.
- Same with our tenant. I just put in a ticket to see if we can understand why. It's totally random. Out of 400 staff there is no explanation as to why some have the ability and others don't. I compared myself to my boss and 5 others with the exact same model laptop and all the exact same version of Teams, I don't have the feature, my boss does, and 1 other but 2 others don't. 2 in our IT dept received it but the rest did not. Frustrating not understanding the root of that.
