Select my Background option not visible in my MS Teams

Hi, I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to h...

microsoft teams

RWYoung
Jul 16, 2020
Hi Yadwinder1130

We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.

I have included these files within the zip file attached.

To ensure that this works for you, follow the steps below:

1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.

2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.

3. Extract the zip file to a location of your choosing and copy the extracted files.

4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.

5. Launch Teams again and sign in.

6. Enjoy your Backgrounds feature.

Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.

Hope this helps you!

settings.zip20 KB

DideeFur0531
Copper Contributor
Apr 24, 2020
RealTime_M365 I have checked that my version is 1.3.008663, that my PC more than satisfies the CPU and memory requirements (12GB memory 3.3Ghz CPU) but this option still does not appear when I click on ... Others at my work have the same version and it works for them.

At the time I am on Teams on my home PC, I am usually also connected to my work desktop remotely via RDP - would that matter?
- jsander1972
  Copper Contributor
  Jun 04, 2020
  I also can only join on my work computer and not my home computer. Two different Office 365 accounts. Assumed it is NOT available on the home version?? That's what led me to this forum and tech community. Can someone confirm that assumption? DideeFur0531
- Tony999
  Copper Contributor
  May 07, 2020
  DideeFur0531
  It is not about CPU GBs or RAM, the main issue could be that your CPU do not support AVX2.
  To check go here: https://ark.intel.com/content/www/us/en/ark.html
  In the "Search Specification" search box write your CPU model (i.e: i7-4590U) and hit enter.
  Under "Advanced Technologies" check what does it say for "Instruction Set Extensions".
  Does it support AVX2 or just AVX?
  - TheRealJimmyB
    Copper Contributor
    Aug 12, 2020
    Tony999
    
    Both PC's I am using have 1.3.00.19173 Teams
    
    I have an All-In-One PC without AVX2 support (Intel® Core™ i5-3470S Processor -Instruction Set Extensions Intel® SSE4.1, Intel® SSE4.2, Intel® AVX) That Has the option for "Apply Background Effects".
    
    My other (High End) PC with AVX2 Support (Intel® Core™ i9-9900K Processor - Intel® SSE4.1, Intel® SSE4.2, Intel® AVX2) Does not have the option for "Apply Background Effects".
    
    I have tried reinstalling, updating, copying the JSON files mentioned in this thread, and have dropped images into the "Teams\Backgrounds\uploads" folder - nothing helps. I may open a ticket with Microsoft as we are partners and it shouldn't cost anything, but wanted to try here first. Thanks in advance for any thoughts or ideas.
- J-Jacques
  Copper Contributor
  Apr 28, 2020
  DideeFur0531
  
  I connect to my laptop through RDP and I can still use the background effects. I'm with the others, it could just be your tenant... Has it started working yet?
  - ChrisHolding_psl
    Copper Contributor
    Apr 30, 2020
    Same problem here. Other users in my tenancy have the backgrounds option. I also checked folder location on my local drive and not there. My Windows 10 machine is at least 5 years old, though. All other features of Teams appear to work

Forum Discussion

Select my Background option not visible in my MS Teams

Resources