Forum Discussion
Select a "Caller ID" as "outbound Caller ID" from Call Queue and Auto Attendants
My PSTN connectivity is using "Direct routing" instead of "Calling Plan". and I saw the following document and it stated "Agents can select which outbound caller ID number to use with each outbo...
quite late, over a year after your question, but I was having the same issue, and came across your post. I managed to get it to work. my problem was that the call forwarded from the AA was getting had a FROM = original caller ID (person calling the AA). This was giving me hell with the carrier.
I was able to assign a caller ID policy to the resource account for the AA by using the powershell Grant-CsCallingLineIdentity.
from this point on I get the proper CID on the PAI header, and my carrier uses that as CID for outbound calls.