Forum Discussion
wgwork
Feb 04, 2020Copper Contributor
Secondary Ringer disappears randomly
Good afternoon, One of our users have a recurring issue: her secondary ringer keeps disappearing. It's configured to the built-in speakers of her computer screen (Samsung S24C650 with latest dri...
Terryw1005
May 20, 2021Copper Contributor
I'm having the exact same problem. A few times a week I have to re-set the laptop speakers as the secondary ringer. In using a Dell laptop.
gregswank_1
Oct 18, 2023Copper Contributor
I have had that happen a dozen times over the last couple of years. It seems that I get some sort of automatic updates pushed to my work laptop and both Avaya phone and MS Teams see my USB speaker as a new device and the old one is no longer connected. Whatever mechanism the computer is using to keep track of the devices sees them as new devices after updates, making those two programs think the old device is gone. Super annoying when I miss calls from the boss because I don't wear the headset all day.