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KCBaltz's avatar
KCBaltz
Copper Contributor
Jun 11, 2020

Screen share only works for Caller, not Callee

Recently, we've found if you call someone in Teams, you can share your screen with them, but they can't share with you.  When the Callee tries, it just shows their icon and black background.  I calle...
microsoft teams
RealTime_M365's avatar
RealTime_M365
MVP
Jun 12, 2020

Hi KCBaltz 

 

It could be an issue on the other users network due to which you were not able to see the screen. For Testing Purpose I would recommend you to perform the following steps:-

 

1. In the Microsoft Teams Client make a call to an internal user part of your organization and then ask the person to share the screen. You should be able to view the screen by default in the scenario as this is an inbuilt feature of Microsoft Teams 

 

2. In the Microsoft Teams Client make a call to an external user not a part of your organization and then ask the person to share the screen. In this case it could work and in case the admin of the other organization has restricted the feature then you cannot view the external users desktop.

 

Let me know if the above response answers your query.

 

With Regards,

Satish U 

brandellm's avatar
brandellm
Copper Contributor
Oct 12, 2020

RealTime_M365 So I have the same issue with Microsoft Teams. When I call someone in teams, I can share my screen with them. But they(the callee) cannot share their screen with me. And I also don't have someone outside of my organization to call (i.e. an external callee). There has to be some sort of bug in teams. 

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