Forum Discussion
Super506
Mar 26, 2020Copper Contributor
ROUND ROBIN call auto transfer if busy or on phone?
We choose round robin with AGENTS CAN OPT OUT OF CALLS OFF. This keeps those who "just don't want to take calls" from doing so. But if they are on a call the phone keeps ringing for the AGENT ALERT T...
JohnnyJ1710
Sep 20, 2021Copper Contributor
Super506 : any luck?