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Reviewing Chat Messages
This may be buried somewhere, but how can a manager or HR review the chat messages for their team or company? We have the 365 Business Standard licensing. Do we need E3 licensing? Thanks in advanc...
- There is no one solution. Again, if you simply select type ”instant message” it will show all chats. Sounds great that you’ll reach out to your partner.
What the use case you have here that requires to monitor chat messages? As Christian mentioned, you can make a content search of chat messages, but not really monitor/review chat messages. Another feature that might be worth to evaluate is Communication Compliance: https://docs.microsoft.com/en-us/microsoft-365/compliance/communication-compliance?view=o365-worldwide
I've reviewed the Compliance link and logged into the Compliance Center, and when performing a search the only options are Exchange Mailboxes, SharePoint Sites, and Exchange Public Folders. There's nothing about searching Teams Chat messages.
- Hi!
And I understood from the beginning what your needs are here :-). As I said, there is nothing in Microsoft 365 that provides the ability to monitor and review chat messages, but you have tools that are very close such as eDiscovery or Communication Compliance. In regards of licensing, Communication Compliance is premium feature that is not part of Office 365 Business Standard. eDiscovery is a feature that is part of all Office 365 plans, but there is an advanced eDiscovery feature that requires also go to premium. By the way, information to answer questions related to licensing of Compliance features can be found here: https://docs.microsoft.com/en-us/office365/servicedescriptions/microsoft-365-service-descriptions/microsoft-365-tenantlevel-services-licensing-guidance/microsoft-365-security-compliance-licensing-guidance