Forum Discussion
Requirements for chat with external user
I have a problem with finding information what are the requirements for an external user to contact our employees through Microsoft Teams. We use the link: https://teams.microsoft.com/l/chat/0/0?user...
Hi, the ability to chat with an external user is all down to your Org-wide settings in the Teams admin center as shown below.
You can view more information at - https://docs.microsoft.com/en-us/microsoftteams/manage-external-access
PeterRising I have read this site but it doesn't give me an answer. That's probably already set up right because I could start conversation from an external account. I need to know what are the requirements on the other side. Is it Teams Account or Microsoft Account? I would like to give users some information.
If I understand well the other company has to have "Users can communicate with other Skype for Business and Teams users" turned on?
Yes, both sides will need this turned on in order for this to work.