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Anthony_Antonacci's avatar
Anthony_Antonacci
Copper Contributor
Sep 19, 2023
Solved

Renaming Call Queue or Auto Attendant

Hi, 

 

we created our Teams phone system and gave the auto attendant and Call Queue  technical names (ex: Voice_AA_Ci_IVR ) 
once we are in production i realised that these names who up when users receive calls from either an Auto Attendant or a Queue. 

 

I tried renaming them but the old name still shows up (its been more than 48 hours) - is there a place where the original name is stored? (cause i realise that each AA has a name, then has a tied in ressource account (also has a name) and then a User with a license (also has a name and email) ... 

  • VasilMichev's avatar
    VasilMichev
    Sep 22, 2023
    Well, at least we know it's a client-side issue. Try clearing the cache? Or use a private browser session to check the list of missed calls.

5 Replies

  • There's a lot of caching happening with Teams, so it's likely just a matter of syncing the changes. Can you see the new names reflected in the admin center/PowerShell?
    • Anthony_Antonacci's avatar
      Anthony_Antonacci
      Copper Contributor
      So in PS, if i use the command Get-CsCallQueue or Get-CsAutoAttendant the Name property matches the name in the admin center.
      but when I receive calls name is the "old" name.

      for example :
      Original name : CI_MainIVR
      New Name : CI_FR_Incoming
      under a missed call : "Missed transfer by CI_MainIVR"

      • VasilMichev's avatar
        VasilMichev
        MVP
        Well, at least we know it's a client-side issue. Try clearing the cache? Or use a private browser session to check the list of missed calls.
    • Anthony_Antonacci's avatar
      Anthony_Antonacci
      Copper Contributor

      In Admin Center, Yes. 

       

      I didnt try in Powershell, I set everything up through the GUI. I will check under PS and get back to you.

      VasilMichev 

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