Forum Discussion
Anthony_Antonacci
Sep 19, 2023Copper Contributor
Renaming Call Queue or Auto Attendant
Hi,
we created our Teams phone system and gave the auto attendant and Call Queue technical names (ex: Voice_AA_Ci_IVR )
once we are in production i realised that these names who up when users receive calls from either an Auto Attendant or a Queue.
I tried renaming them but the old name still shows up (its been more than 48 hours) - is there a place where the original name is stored? (cause i realise that each AA has a name, then has a tied in ressource account (also has a name) and then a User with a license (also has a name and email) ...
- Well, at least we know it's a client-side issue. Try clearing the cache? Or use a private browser session to check the list of missed calls.
5 Replies
Sort By
- There's a lot of caching happening with Teams, so it's likely just a matter of syncing the changes. Can you see the new names reflected in the admin center/PowerShell?
- Anthony_AntonacciCopper ContributorSo in PS, if i use the command Get-CsCallQueue or Get-CsAutoAttendant the Name property matches the name in the admin center.
but when I receive calls name is the "old" name.
for example :
Original name : CI_MainIVR
New Name : CI_FR_Incoming
under a missed call : "Missed transfer by CI_MainIVR"- Well, at least we know it's a client-side issue. Try clearing the cache? Or use a private browser session to check the list of missed calls.
- Anthony_AntonacciCopper Contributor
In Admin Center, Yes.
I didnt try in Powershell, I set everything up through the GUI. I will check under PS and get back to you.