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Renaming Call Queue or Auto Attendant
Hi, we created our Teams phone system and gave the auto attendant and Call Queue technical names (ex: Voice_AA_Ci_IVR ) once we are in production i realised that these names who up when users...
- Well, at least we know it's a client-side issue. Try clearing the cache? Or use a private browser session to check the list of missed calls.
So in PS, if i use the command Get-CsCallQueue or Get-CsAutoAttendant the Name property matches the name in the admin center.
but when I receive calls name is the "old" name.
for example :
Original name : CI_MainIVR
New Name : CI_FR_Incoming
under a missed call : "Missed transfer by CI_MainIVR"
but when I receive calls name is the "old" name.
for example :
Original name : CI_MainIVR
New Name : CI_FR_Incoming
under a missed call : "Missed transfer by CI_MainIVR"
Well, at least we know it's a client-side issue. Try clearing the cache? Or use a private browser session to check the list of missed calls.
- Thanks for the lead,
i checked with employees as they didnt get the initials test calls and they were fine. i cleared my Teams cache and now its good!!