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Redirect message sent to a user to go to a bit
Hi everyone We have an e-mail address setup in Office 365 for our helpdesk so when users e-mail this it automatically creates a ticket in our helpdesk system. All standard stuff but now we're us...
- Hi gcjuw84
There is a few ways you could approach this
1.) Use a Power Virtual Agent as a bot within the Teams environment which then hands off to a live agent
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
2.) Build a Power App for logging IT issues. The Power App would be based on Dataflex or a SharePoint List underneath and then when logged, an email could be sent to the IT Team to review. The app would be pinned to the app bar (left bar) so it is in easy reach of your users. My organisation does this and it works very well
Hope it gives you some idea for thought and answers your question
Best, Chris
Hi gcjuw84
There is a few ways you could approach this
1.) Use a Power Virtual Agent as a bot within the Teams environment which then hands off to a live agent
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
2.) Build a Power App for logging IT issues. The Power App would be based on Dataflex or a SharePoint List underneath and then when logged, an email could be sent to the IT Team to review. The app would be pinned to the app bar (left bar) so it is in easy reach of your users. My organisation does this and it works very well
Hope it gives you some idea for thought and answers your question
Best, Chris
There is a few ways you could approach this
1.) Use a Power Virtual Agent as a bot within the Teams environment which then hands off to a live agent
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
2.) Build a Power App for logging IT issues. The Power App would be based on Dataflex or a SharePoint List underneath and then when logged, an email could be sent to the IT Team to review. The app would be pinned to the app bar (left bar) so it is in easy reach of your users. My organisation does this and it works very well
Hope it gives you some idea for thought and answers your question
Best, Chris