Forum Discussion

YooLaurin's avatar
YooLaurin
Copper Contributor
Oct 12, 2019

Redirect direct route call to call queue

Hi there

I have users that have a number assigned via direct route.

I'd like to forward the call to a call group if the user does not respond after a while.

Is this possible or am i only able to forward it (via group call pickup) to different users?

What is the best practice here?

 

Furthermore, we'd like to prevent the user from chaging these settings, so the full company has the same setup. I can define it in the administration but the user is able to change it via settings in the teams app. is there a way to prevent him from doing so?

Thank you in advance

best

Laurin

Call Queues
Direct Routing

1 Reply

  • YooLaurin's avatar
    YooLaurin
    Copper Contributor
    Oct 31, 2019

    Hi there

     

    Any idea about that? Is there a way to forward calls to a user to a call queue? Or do i just need to do it via the external ptsn phone number and move it to there? that could be a workaround.

    Best

    Laurin

Resources