Forum Discussion
Redirect direct route call to call queue
Hi there I have users that have a number assigned via direct route. I'd like to forward the call to a call group if the user does not respond after a while. Is this possible or am i only able to f...
Hi there
Any idea about that? Is there a way to forward calls to a user to a call queue? Or do i just need to do it via the external ptsn phone number and move it to there? that could be a workaround.
Best
Laurin