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ChapmanBryan's avatar
ChapmanBryan
Brass Contributor
May 06, 2021

Yealink MP56 Microsoft Teams Certified handsets do not sync Outlook contacts

We've deployed a number of Yealink MP56 headsets and cannot get Outlook contacts to sync.  We've attempted just about everything to force a sync, but it appears as though the handsets only display co...
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Mickkey's avatar
Mickkey
Copper Contributor
Aug 09, 2021

ChapmanBryan 

Okay, and just to double check do all the users you've got on the Outlook contact list have their relevant phone numbers in the 'business' field?

 

We've had some minor latency issues but nothing particularly bad, and we have a minor issue to do with picking up the handset often doesn't answer the call, you have to use the touch screen to 'accept', but other than that they've been alright for us. 

ChapmanBryan's avatar
ChapmanBryan
Brass Contributor
Aug 09, 2021
Yes, all users have their relevant phone numbers in the correct fields. What firmware and Teams version are you currently on, or is your policy to just update immediate as updates are available? We had to go into the Yealink admin portal for each phone to turn off acoustic sound shield. This improved the latency, however, still have considerable delays.
  • Mickkey's avatar
    Mickkey
    Copper Contributor
    Aug 10, 2021
    Gotcha.
    We are currently on:
    Teams version: 1.4.00.19572
    Firmware version: 122.15.0.44
    Yeah our policy is to just update them as soon as we notice a new firmware update available. Interestingly I'm trying to access the IP interface of the handset i've got next to me and it's stating the site cant be reached despite the phone working fine...
    Tried looking at the device logs for it but cant make any sense from that unfortunately.
    • ChapmanBryan's avatar
      ChapmanBryan
      Brass Contributor
      Aug 10, 2021

      Mickkey Interesting, thanks for trying! much appreciated.  We ended up just replacing the Yealink MP56 handsets with the AudioCode C450HD and most, if not all our problems were resolved at our client site.  It has been a three month RMA process going back and forth with Yealink support and engineering team.

      • Alex_SOV's avatar
        Alex_SOV
        Copper Contributor
        Aug 28, 2021

        ChapmanBryan 

         

        Hi, I have also tested a few Teams Phones and do not see any personal contacts on the phone. However I found this in the manual of the Audiocodec C450HD

         

        If a user creates a contact within Microsoft Outlook, their information appears under the
        People app on the phone screen. Contacts in Microsoft Outlook are available in read-
        only mode. While only phone numbers currently appear, users can search on the phone
        for contacts and easily call the people they may email or meet with, using Outlook.

         

        Here's the manual: https://www.audiocodes.com/media/15946/c448hd-c450hd-ip-phone-for-microsoft-teams-users-and-administrators-manual-ver-110.pdf

         

        Can someone confirm?

         

        Thanks S