Forum Discussion

Steve_Carr_GC's avatar
Steve_Carr_GC
Copper Contributor
May 16, 2024

View Original Email Issue

Myself and other members of our office are having difficulty with the "View Original Email" option when receiving emails in Teams. It might work once, but then it will stop and we have to close teams...
microsoft teams
kengland2's avatar
kengland2
Brass Contributor
May 31, 2024
I think I found an easier solution. If I switch back to classic teams I get a download original email link and can download and open in outlook. Using the new teams, you just see a link that states view original email but you can't open it or download it.
  • davidrhoads's avatar
    davidrhoads
    Brass Contributor
    Jun 04, 2024
    I'm seeing this too. Very annoying. Switching back to classic Teams isn't really an option, as it goes out of support next month.

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Myself and other members of our office are having difficulty with the \"View Original Email\" option when receiving emails in Teams. It might work once, but then it will stop and we have to close teams entirely and start again to open another, and even then sometimes it won't work. Does anyone have any suggestions as to how we can make this work, as we are having difficulty replying to our customers on a regular basis. Thanks in advance.

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Myself and other members of our office are having difficulty with the \"View Original Email\" option when receiving emails in Teams. It might work once, but then it will stop and we have to close teams entirely and start again to open another, and even then sometimes it won't work. Does anyone have any suggestions as to how we can make this work, as we are having difficulty replying to our customers on a regular basis. Thanks in advance.

"},"Conversation:conversation:4142051":{"__typename":"Conversation","id":"conversation:4142051","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4142051"},"lastPostingActivityTime":"2024-06-21T07:11:45.945-07:00","lastPostTime":"2024-06-21T07:11:45.945-07:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:4142051":{"__typename":"ModerationData","id":"moderation_data:4142051","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:4142051_1":{"__typename":"Revision","id":"revision:4142051_1","lastEditTime":"2024-05-15T17:24:43.951-07:00"},"ForumReplyMessage:message:4157072":{"__typename":"ForumReplyMessage","id":"message:4157072","conversation":{"__ref":"Conversation:conversation:4142051"},"author":{"__ref":"User:user:26207"},"revisionNum":1,"uid":4157072,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"subject":"Re: View Original Email Issue","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4157072"},"parent":{"__ref":"ForumReplyMessage:message:4157068"},"body":"I think I found an easier solution. If I switch back to classic teams I get a download original email link and can download and open in outlook. Using the new teams, you just see a link that states view original email but you can't open it or download it.","body@stringLength":"255","rawBody":"I think I found an easier solution. If I switch back to classic teams I get a download original email link and can download and open in outlook. Using the new teams, you just see a link that states view original email but you can't open it or download 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Very annoying. Switching back to classic Teams isn't really an option, as it goes out of support next month.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"129","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-06-04T05:55:07.259-07:00","lastPublishTime":"2024-06-04T05:55:07.259-07:00","metrics":{"__typename":"MessageMetrics","views":6012},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:4142051/message:4159413","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1745505309772":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1745505309772","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"microsoftteams","messageSubject":"view-original-email-issue","messageId":"4142051","replyId":"4157072"},"buildId":"HEhyUrv5OXNBIbfCLaOrw","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/external/components/ExternalComponent.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1730819800000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Amicrosoftteams&entity.id=message%3A4157072","strategy":"afterInteractive"}]}