Forum Discussion
Users in multiple call queues - simultaneous ringing, not very practical?
Hi All, We have discovered in the scenario of adding users to multiple call queues that if those queues have calls waiting, the users will receive simultaneous calls from each queue once they bec...
DanNewton Did you ever come up with a solution for this issue? We just moved our queues and are experiencing this issue now as well.
Kristin_BelangerI'm afraid not, we ultimately invested in a Teams certified contact centre solution to handle call routing properly with users in multiple queues.
It's a real shame the native functionality can't handle this very basic scenario.