Forum Discussion

NMSAZ's avatar
NMSAZ
Brass Contributor
Jun 15, 2020

The Chat Notification Badge That Won't Die

I know there's another thread on this, but literally none of those solutions worked, so I'm a starting a new thread.   My chat notification won't go away. All of my chats are read. Here's everythin...
Chat
microsoft teams
Notifications
RJKinsman's avatar
RJKinsman
Copper Contributor
Sep 03, 2021

NMSAZ 

Filtering on unread messages is just a bit tricky.  Here's a gif showing how...

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lasaro's avatar
lasaro
Copper Contributor
Dec 03, 2021

RJKinsman , a simpler way to filter is to click on the search box and type "/unread"

  • lisaalbert0279's avatar
    lisaalbert0279
    Copper Contributor
    Feb 17, 2022

    lasaro 

     

    I tried to go through each filter and did the /unread trick in search and it returned nothing, but I still have the badge on the chat on my app. Any other thoughts? Its driving me nuts!!!

    • Ken_Stewart's avatar
      Ken_Stewart
      Copper Contributor
      Mar 15, 2022

      lisaalbert0279 any luck? I have a brand-new Win 11 Home machine, and the icon has been active since I first signed in. I've gone through all filter suggestions above and tried to clear it with the web application. My total activity is one test chat.

      • Dr4hkc3's avatar
        Dr4hkc3
        Copper Contributor
        Mar 18, 2022

        Ken_Stewart

        Hi Ken, I had the exact same issue on my new Win 11 notebook. I fixed it by locating the local cache folder of the free MS Teams app and deleting all its contens. It can be located here:
        "C:\Users\[your_user]\AppData\Local\Packages\MicrosoftTeams_[some_numbers_and_letters]\LocalCache\"
        First I stopped the Teams app via the hidden icons in the taskbar, then I deleted the contents of the local cache folder and restarted Teams. The ghostly notification did not reappear.