Forum Discussion
Teams Performance
robinwilson16 hi. I have the same experience with an identical surface. Strange that this does not happen on my Lenovo Yoga i5 8GB. Did you manage to solve the issue on your Surface? Regards Brad
Hello Brad Adler
The only thing that helped was to disable hardware acceleration in Outlook as at least I could still type emails whilst Teams was open without having to wait for the text I typed to appear although if throttling becomes too bad then everything can still grind to a halt. My Surface Device was also overheating badly and it was replaced but the replacement device seems to be going the same way.
It's not really satisfactory.
- Brad AdlerJan 27, 2021Copper Contributor
Thanks robinwilson16
My Surface lasts about 15 minutes on a Teams call before it heads south. This has only happened since early Dec 2020 even though I have had this surface since Nov 2019.
Also, we're in mid-summer now so it might explain the Surface overheating. I don't run the aircon in my office much but might give it try.
I found this: https://surfacetip.com/disable-turbo-boost-on-surface/ . I recall using this with my Surface Pro 3 and 4 when they overheated. Microsoft replaced these till I ended up with the current Surface Pro 5 which I expected that the heating issue was resolved. Do you recommend this approach in the link?
- robinwilson16Jan 31, 2021Brass Contributor
Brad Adler, I think it could help your device to be less annoying but if it becomes bad enough then it might be worth showing Microsoft how bad it is. They connected remotely to my machine and when they saw how bad it was they agreed it should be replaced.
I think the choice is either to have the device partially throttled all of the time consistently or to have no throttling for a little while then severe throttling that renders your device unusable. So you can either have predictably disappointing performance or ok performance and then sudden drops whilst the device limits performance to avoid overheating.
A useful tool to try is ThrottleStop which you can initially just use to monitor why your device is throttling where the one that causes the debilitating throttling is BD PROCHOT which basically means the case is dangerously hot. Pointing a fan at the device would stop the external casing from reaching such a high temperature and should reduce throttling somewhat.
The issues seem worst with the high end Core i7 Surface Pro 7 models as these CPUs run the hottest. My replaced Surface is mostly running around the 1.2GHz at present and Teams is barely usable if trying to navigate to a folder during a meeting. The last one went as low as 0.4GHz or even read 0GHz the odd time. The issue seems to become worse as the devices get older (not sure if this is thermal paste drying up or vents getting clogged inside with dust but whatever, this runs nothing like a 10th gen Core i7).
- kirashiJan 27, 2021Iron Contributor
Brad Adler I personally do not recommend performing performance reducing band-aids to solve a software problem because paying users should not have to do this. Instead, I recommend letting Microsoft know how badly Teams is optimized so they can maybe someday rewrite it.
- Brad AdlerJan 29, 2021Copper Contributor
Thanks kirashi. Will hold off on the software band aid. Hopefully Microsoft can fix the issue.
I did run the Surface with an air conditioner aimed at the rear of the device. This kept it quite cool and was able to run a Teams call for a couple of hours. A good experiment to prove that it is an over heating issue.