Forum Discussion
Teams on Mac hangs on opening until "Could not connect to server xxx.xxx.x.x" message appears
A member of my team is having an issue opening the MS Teams (Mac) app on her iMac (identical to mine). We deleted the cache files, then associated files, and re-installed Teams before posting thi...
Kind of... They had me uninstall the entire Office suite, along with Teams and OneDrive. I also had to manually clean up some files. Installed ONLY Teams and it still mounted my drive on startup. I sent them system logs where Teams is requesting the drive be mounted, and I sent them Wireshark logs of the network traffic.
They kept saying they were looking into it, and then they tried to close the ticket without resolving it. I honestly think they still don’t know why their program keeps trying to mount my backup drive.
They asked me on Thursday to run a new tool and send them results, but I’m planning on doing it on Monday.
They kept saying they were looking into it, and then they tried to close the ticket without resolving it. I honestly think they still don’t know why their program keeps trying to mount my backup drive.
They asked me on Thursday to run a new tool and send them results, but I’m planning on doing it on Monday.
LawsonCulverthanks for reverting! I am facing the issue too, and wanted to check if they are still working on debugging it.
varunbhalerao I sent them some network packet captures at their request, and nothing. They're still "looking into" why their app is trying to connect to my backup drive. It now attempts 3 times before finally opening, so opening Teams takes 5 minutes in the morning when I'm connected to the VPN that blocks my drive.
LawsonCulverThanks for continued follow-up. The issues got so annoying that I have stopped using teams for a while. But due to our workspace requirements, I might have to start using it again in a month or so.