Forum Discussion
Teams Live - Invite External Presenter with Gmail/Yahoo
- I don't think you can, a requirement to present in a live even is to have your client inside the person hosting the meeting tenant via tenant switch. Similar to adding them to a team as a guest. So that must happen first, then if they can switch to your tenant, then join the event then they should be able to present, but switching tenants is required before joining.
A couple of notes here about the issues you are having ...
Firstly the issue with externals joining as attendee instead of presenter can be for a couple of reasons. One is that they are not actually joining with the account that is invited (surprisingly common issue). this can happen in situations when they have cached login sessions for other accounts and they click on the invite which then in turn tries to join as presenter using the incorrect account. You can check to see if this is the case by looking at the attendee report and seeing if the email you invited is in there or not - if its not and they are telling you they are getting sent in as attendee that is what is happening.
Secondly, an issue that is not fully documented so not 100% clear, is that it seems anyone acting as presenter needs to have an account that is somehow 'microsoft enabled' (my own phrasing) by which I mean it needs to have been used in the MS ecosystem somehow for authentication. We usually recommend to people arranging externals to present to check that they have either an account that is joined to another 365 tenant or if not, then get them to sign up for a free Teams account with the email and actually do a Teams meeting beforehand to check that they can use Teams. That tends to fix it but I ve also seen people reported that just having the account being a 'Microsoft account' - which gmail , yahoo and no MS accounts can be) also works.
The other issue you are having about not seeing them in the participants list could be related to the above or another glitch with Teams Live Events is that if an external presenter joins the meeting before any internal producers/presenters then the 'waiting in lobby' notification will never show and therefore you cannot let them in. In short - an internal user must be joined to the event meeting first before any externals join or they get left in 'no where land' with them being told someone will let them in , but there being no way to let them in. You can fix this by telling them to leave the meeting and rejoin though, but unless you know about this then it is not usually something they will try.
Thank you PhilRiceUoS for your detailed reply.
This is related to hosting a Live session wherein the Guest preferred sending Presenter invite to her personal gmail id (example mailto:guest@gmail.com) instead of receiving in his official id. because Guest was conducting this session in his personal capacity.
The meeting invite was received by him in his gmail id, he accepted it and i can see the invite acceptance but when i join the live session 30 min early. I was unable to see his gmail id entry in the Presenter list. he tried joining the link but it was connecting him as attendee. and unfortunately i was not able to add him nor i was able to call him from the Producer Participant list console.
to avoid this situation, i had to share a test internal id with the guest for him to join the Live event.
Not sure what went wrong that day and how to resolve such future issues.
as mentioned by You, I will surely check with him on the cached login or if he was trying to join using mobile instead of laptop/desktop.
Regards
Bharat Tank
bharat_tank sounds like it is possible/likely , if his 'official id' uses teams normally, that when he clicks on the invite in his gmail account it tried to open it in the session for his other 'official' account. This is what I was referring to as a common problem. Just because the invite is in gmail and clicked on in gmail does not mean that it tries to open teams as that gmail account - if there is a teams session usnig another account on the device it will try to open it as that teams session and therefore the invite will direct to attendee as that account is not invited as presenter.
