Forum Discussion
Teams Internal user getting "Due to org policy changes this chat is no longer available."
RadeMM - when you say "contact Microsoft Support" - how did you engage them for this topic exactly? Thanks!
There are two things to do and see if it clears things up.
1) if for the individual user you will shut down teams through task manager if needed, then navigate to folder %appdata%\Microsoft\Teams. This is where cache is stored and you can delete the whole teams folder (or rename) and when you start teams up it will recreate the folder.
2) make the whole org your coexistence and upgrade settings Teams Only
https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings
Hi Guys,
I posted the fix for this issue with screenies on our website some time ago if you need help with this - the important thing is to WAIT after the steps have been carried out, this seems odd but trust me these changes DO NOT roll out immediately but they do eventually
https://www.777networks.co.uk/due-to-org-policy-changes-this-chat-is-no-longer-available/
Hope this helps
Simon
