Forum Discussion

Brass Contributor

Mar 28, 2024

Teams email notifications of missed chats coming from wrong email address?

For the past several days, when some users have missed a chat message in teams and they are setup to receive an email notification, the sending email address of the notification is incorrect. It has ...

MVP

Apr 02, 2024

So no Service account?

MTSBob

Iron Contributor

Apr 02, 2024

Paul_Keijzers There is no service account involved that I am aware of, it's just 2 regular users chatting on Teams with their regular user accounts. Maybe I am not understanding the question, but how/when would service accounts factor into Teams chats/email notifications?

Thanks,

Bob

Paul_Keijzers
MVP
Apr 02, 2024
The account sending you the emails is that a service account or is it a random global admin account?
- MTSBob
  Iron Contributor
  Apr 02, 2024
  Paul_Keijzers
  The account sending the emails is a global admin account, in fact, it is my account (I'm global admin).
  - Craig2025mith
    Copper Contributor
    Jul 21, 2025
    I know this is an old post but did you ever get it resolved MTSBob ?
    We have a similar issue where all teams notifications are being sent to users from a generic support address and we want them to come from the address of the person who sent the teams chat message.
    When users respond to the chat notification emails thinking they are responding to the sender they are actually responding to an IT distribution list.