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Teams Desk Phone - Call on hold hangs up with handset
I've experienced this frustrating issue on two different Teams desk phones from different manufacturers over the past few months as we've been piloting some new phones to replace our old Polycom VVX ...
It appears that this issue is finally resolved after a recent update (at least on my Yealink MP54). You should be able to put a call on hold and hang up the handset now without hanging up the call.
Crestron is using a rebranded Yealink phone, so it is the same device.
After opening a support ticket with Crestron and waiting weeks to hear anything back, they basically said "Yes, what you describe is what happens. Can we help you with anything else before we close this ticket?".
So I'm back here, trying to get Microsoft's attention on the issue.