Forum Discussion

Copper Contributor

May 14, 2020

Solved

Teams call controls on jabra headset not working

Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...

Christian Dyck
Jul 28, 2021
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

Martinlink

Copper Contributor

Sep 30, 2020

Lloyd Adams

For me the same, suddenly it is working today without an update in the client

Lars_Christensen1970

Brass Contributor

Oct 12, 2020

That was a short success 😞

we now see issuses with outgoing call, where it isn't possible to hang up on headsets (Call control). Ingoing calls seems to work??!

(Running Microsoft Teams version 1.3.00.26064 (64-bit).)

Is this a generel error? Are you experience the same?

Lloyd Adams
Iron Contributor
Oct 12, 2020
Lars_Christensen1970 I don't normally use the headset controls to end the call, but just tried it and it does not work. The headset announced call ended, but the call was not terminated. (Sennheiser MB Pro 2 using BTD800 UDB dongle.) Outbound call, not tried inbound.