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owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

Lorie_Burmood's avatar
Lorie_Burmood
Copper Contributor
Sep 28, 2020

andrasvalcz   My EPOS headset started working again today!  Not sure what happened....

Lars_Christensen1970's avatar
Lars_Christensen1970
Brass Contributor
Sep 28, 2020

Lorie_Burmood 

 

And then reinstall of Jabra Connect isn't the "true fix", Since Sennheiser EPOS and other headsets brands call control suddenly works again??!! 

  • andrasvalcz's avatar
    andrasvalcz
    Copper Contributor
    Sep 28, 2020
    Actually, I had to run (not install because it was already installed) JABRA DIRECT as I lost connection with JABRA 380 somehow. But after running JABRA DIRECT and reconnecting the headset it worked again. But I doubt that this changed anything thus I do not think that this was the solution. It is really strange but it is MS Windows so who really knows what is happening. 🙂
  • Pags319's avatar
    Pags319
    Copper Contributor
    Sep 28, 2020

    Lorie_Burmood 

     

    your right.

     

    We did not run any windows updates on our side. Also Teams was already on the latest version. 

    Very strange. For us the solution was the one with Jabra Direct.

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