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owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

sthoma87993's avatar
sthoma87993
Copper Contributor
Sep 28, 2020

Lars_Christensen1970 

Hi Jabra Direct is installed only when Team installation is controlled by corporate installations tools like SCCM. If you download the Teams from MS website and install it , you may not have the same. 

 

In my case, I have disabled SCCM, uninstalled Jabra Direct , then restarted the PC. Further installed Team. I still have the issue !

Lars_Christensen1970's avatar
Lars_Christensen1970
Brass Contributor
Sep 28, 2020

sthoma87993 

 

Jabra Direct has nothing directly to do with Teams installation regardless from SCCM or MS website?!?

But perhaps in your setup?

  • sthoma87993's avatar
    sthoma87993
    Copper Contributor
    Sep 28, 2020

    Lars_Christensen1970 

    True - there shouldn't be.

     

    As I have spent some good amount of time , these were my observations

     

    1. I used to have SCCM deploy Team on my laptop

    2. Sometimes back it started failing, the SCCM regular update Team remove the existing software and when it try re-installing , it used to fail.

    3. So every time, SCCM kicks up , the Teams used to get disappeared 

    4. So I got the policy updated on my laptop so that SCCM will never update team

    5. Then I downloaded the Team from MS website.

    6. As SCCM do not update my Team software installation , Now I have Teams working ( It does not removed automatically as part of SCCM cycle)

     

    But this may not have anything to do with the current issue.

     

    • Pags319's avatar
      Pags319
      Copper Contributor
      Sep 28, 2020

      sthoma87993 

       

      It workes again for us.

       

      What we did. 

      1. Uninstalled Jabra

      2. Reinstalled Jabra direct with sccm (under user context)

       

      Our issue was that we installed Jabra during the task sequence but we need to do the installation under the user context.

       

      We will do some further testing but the first 3 users we could fix with this approach.

      • andrasvalcz's avatar
        andrasvalcz
        Copper Contributor
        Sep 28, 2020

        Hi guys,

         

        It works again. I did not do anything. On Friday, it did not work but now it works again. I really do not know what happened. Today I just started the work as usual and like a miracle it works fine. Everything: call control, mute/unmute, even the Teams button does what it should be.

        Actually, I restarted my PC and there were some Windows updates installed. Maybe in them there was the solution.

         

        András

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