Forum Discussion
Teams Auto Attendant - Dial by Extension transfer to Resource Accounts
For the past couple of years, we have been able to populate the Business Phone field of the licensed Resource Account used for auto attendants or call queues, with an extension. Some are the full e....
Hi, I have the same problem on my tenant. It used to work very well, it stopped to work this week.
Rhony_F put in a ticket to MS Support through the admin page. It's a setting in the tenant that the product group can switch back for you. Takes 45-60 mins to kick in. I suspect when enough people call in they'll fix/reverse what they did. I've got more tenant customers for them to reverse.
- Hi,
Could you send me an open ticket number resolved by Microsoft regarding the same issue? I'll use it as a reference. I believe with that, they can more easily find a solution.- TrackingID#2406070010003116
Apparently this hasn't been on their radar and they're now working on a global fix to have resolved by the middle or end of June, but I'm sure you can reference the above number to get more immediate intervention. Good Luck. Fastest resolution I've ever had.- I've referenced the tracking ID and still nothing from our technician just states engineering is working on the issue every time I've asked for an update...
