Forum Discussion
Teams Auto Attendant - Dial by Extension transfer to Resource Accounts
For the past couple of years, we have been able to populate the Business Phone field of the licensed Resource Account used for auto attendants or call queues, with an extension. Some are the full e....
What you are doing does seem very much correct and I agree that the dial by extension doesn't look at LineURI but one of the supported Entra fields instead:
- TelephoneNumber (AD and Microsoft Entra ID)
- HomePhone (AD)
- Mobile (AD and Microsoft Entra ID)
- OtherTelephone (AD)
https://learn.microsoft.com/en-us/microsoftteams/dial-voice-reference#dial-by-extension
I haven't noticed anything broken on our end, but I'll keep an eye out for an advisory.
- TelephoneNumber (AD and Microsoft Entra ID)
- HomePhone (AD)
- Mobile (AD and Microsoft Entra ID)
- OtherTelephone (AD)
https://learn.microsoft.com/en-us/microsoftteams/dial-voice-reference#dial-by-extension
I haven't noticed anything broken on our end, but I'll keep an eye out for an advisory.
I know it's correct, it's been working for more than 2 years. I'm also checking to see if the Dial by Name works for resource accounts, something I've never tested before, but because the First Name and Last Name haven't been populated till now/today, I'll have to wait the 1-36 hours for that to potentially kick in.
Any word back on the MS support ticket, or are you getting the 6 degrees of runaround?
Any word back on the MS support ticket, or are you getting the 6 degrees of runaround?
- I wonder if MS broke this with the Exchange GAL integration with Teams change:
https://admin.microsoft.com/Adminportal/Home?ref=MessageCenter/:/messages/MC785026
I'm annoyed.- Wow. MS Support worked quickly today. The Support Engineer connected with the Product Group and reversed a change on my clients Tenant and ~45 mins later, they were working again. I don't know when change, but I strongly suspect it was related to MC785026. My engineer is gone for the weekend, but if I can get more details to help anyone else speed their recovery along, I will post here again.
- Hi, I have the same problem on my tenant. It used to work very well, it stopped to work this week.
