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Tab in TEAMS channel for call queue
Hi, In a recent MS partner presentation regarding TEAMS and Phone System, I saw an interesting screenshot: It looks like a special tab added to a TEAMS chanel where we can see number of wa...
Wait till next week and you're likely to see it on some Ignite session 🙂
This Channel is not visible due to several factors.
- Either the channel which you are adding doesn't contain any voice enabled users.
- Either you are not a Global Admin or Teams Admin.
- Please ask your Global Admin to try adding this should work for him.
- Please try making your role as a Teams administrator if you are a Teams communication administrator.
- Still you are having issues with adding the channel please check the HAR logs and you will get an error message there please share it with us.
I have the feature enabled but it doesn't seem to work properly. Call history is totally different from agent to agent. The button to leave the call queue keeps reverting back and doesn't really work so I still need to go to settings to leave the queue. I was only able to get voicemail to show up once after logging out and back into Teams. Can't get it to show up again. Are these known issues?