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MarkusM1610's avatar
MarkusM1610
Brass Contributor
Nov 13, 2023

Re: Status does not update (New Teams)

Andrea2023 

Hello everyone,
As promised, here is some feedback from Microsoft Support. Unfortunately, I was traveling externally and couldn't speak to the agent, so he sent me an email.

I will post the text here. I will provide the information by e-mail tomorrow. The only thing is that reproducing the error in a video will probably not work. The error does not always occur.

Maybe someone can do the "Synchronization, Notification, Availability, and Automatic Replies" test with the Microsoft Analyser again. With two different accounts in different tenants, I always get an error at the last step in the calendar. Perhaps a possible cause.

 

So here the Message from Microsoft:

 

Hello Mr Markus,
 
I apologize for calling you later than expected.
I think you are no longer available.
 
Related to the issue with Teams presence status,
i can confirm that we are currently experiencing this issue with the New Teams client.
 
However, there is no general incident created yet, if you want, we can create an internal incident and escalate the ticket.
 
To do this, please provide us with the following :
 
- Are all the mailboxes hosted in the Cloud or do you have a hybrid environment ?
- Confirm New Teams is updated to the last version (screenshot)
- Do you have the same issue with Web version and Classical Teams App ?
 
- While reproducing the issue, please capture a video recording with PowerPoint.
https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0
 
- Send us the results of the Microsoft Remote Connectivity Analyzer tests :
https://testconnectivity.microsoft.com/tests/o365
+ Synchronization, Notification, Availability, and Automatic Replies
+ Free/Busy
 
You can send us the files here : XXXXXXXXXXXXXXXXX

Thank you in advance.

5 Replies

  • DaveTheTeamsGuy's avatar
    DaveTheTeamsGuy
    Iron Contributor
    Nov 13, 2023

    MarkusM1610 

     

    You shouldn't need a video to repro the presence issue. Just take a screenshot of your contacts in the web client right next to the full client and that should convey the issue.

     

    Here's a screenshot of the update problem if you need it:

     

    We also have a case open and MS has this same info.

    • MarkusM1610's avatar
      MarkusM1610
      Brass Contributor
      Nov 13, 2023

      DaveTheTeamsGuy 

      The idea with the screenshot is great. Thanks for the suggestion.
      And thanks for the photo of the version. We got a newer version than yours at the beginning of November. (23285.3604.2469.4152)
      But we already had the same problem with the version you used

      • DaveTheTeamsGuy's avatar
        DaveTheTeamsGuy
        Iron Contributor
        Nov 14, 2023

        MarkusM1610 

         

        Are you seeing the error with .4152?  Did the client automatically update past .769, or did you have to manually update to .4152?