Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
I am in the same boat here. I have a Processor that is 100% AVX2 enabled. I'm on the latest version on Teams. I have created the folder structure (and added a picture) since it didn't exist. All the things. No luck.
I have another PC that is way older and worked from Day 1 with the Background effects options.
Anything else I'm missing? I even uninstalled/reinstalled Teams.
I think I have a similarly related issue in that the 3x3 video has not become available for me, yet identical users on our same tenancy with same spec laptops and same spec Teams client installations have got the feature and have had it since last week. I get the distinct impression that "something" in the roll out to tenancies then also has a slow-ish roll out through all users. Perhaps the same issue is there for the backgrounds referenced on this thread.