Forum Discussion

Copper Contributor

Jun 10, 2020

Screen share only works for Caller, not Callee

Recently, we've found if you call someone in Teams, you can share your screen with them, but they can't share with you. When the Callee tries, it just shows their icon and black background. I calle...

microsoft teams

RealTime_M365

MVP

Jun 11, 2020

Hi KCBaltz

It could be an issue on the other users network due to which you were not able to see the screen. For Testing Purpose I would recommend you to perform the following steps:-

1. In the Microsoft Teams Client make a call to an internal user part of your organization and then ask the person to share the screen. You should be able to view the screen by default in the scenario as this is an inbuilt feature of Microsoft Teams

2. In the Microsoft Teams Client make a call to an external user not a part of your organization and then ask the person to share the screen. In this case it could work and in case the admin of the other organization has restricted the feature then you cannot view the external users desktop.

Let me know if the above response answers your query.

With Regards,

Satish U

KCBaltz

Copper Contributor

Jun 12, 2020

RealTime_M365

When the call has more than 2 participants, screen sharing is not an issue, so I don't believe this is a network problem. Additionally, when the problem is happening, i can still see their screen if I click away from the call to look at another chat. In that case, I see the thumbnail video of their screen. But when I click on that thumbnail, it expands to be replaced with black screen and their profile image in the middle.

Regarding external users, I only use Teams within my org.