Forum Discussion

Copper Contributor

Jul 23, 2020

Solved

Participants not showing up on camera BUT camera shows for others

The view on my screen in Microsoft teams does not seem to show everyone's camera yet others in the meeting can see all the participants on camera. I instead, get a box with their initials but no vide...

meetings

ThereseSolimeno
Aug 04, 2021
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:

If you have issues with video in Teams meetings, please try to https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.

Other options for business subscription admins are listed here:

https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20

https://support.serviceshub.microsoft.com/supportforbusiness/create

Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/

MandM85

Copper Contributor

Mar 07, 2021

How is this marked as the best response? I understand that this is what it looks like when other people do not have their cameras on, but they DO have their cameras on and they can see each other's and my camera but I cannot see their videos/cameras unless they are presenting or i switch the gallery setting. Then I can see all the cameras, but don't want that setting as cameras are small.

Mark_Stamatiades

Copper Contributor

Mar 09, 2021

Hi everyone. I was having this same issue recently. I could not see anyone's video unless screen sharing was enabled. Also, once it was enabled certain colleagues of mine stated that suddenly MY camera would turn off for them.

I managed to solve the problem though by doing the following:

Uninstall Teams from Programs & Features
Close any applications that may be using any Teams add-ins (e.g. Outlook)
Delete/rename the following folders:
1. %LocalAppData%\Microsoft\Teams
2. %LocalAppData%\Microsoft\TeamsMeetingsAddin
3. %AppData%\Microsoft\Teams
4. %LocalAppData%\SquirrelTemp
Download and install the latest version of Teams

Once I had done all of that the problem seemed to disappear. I'm able to see people again in group calls and meetings without screen sharing enabled and they seemed to see me OK as well once sharing was enabled.

Important: This will remove any configuration settings you have made to Teams (e.g. audio/video options, theme) so you will need to reconfigure them again.

Hope it works for you.