Forum Discussion
MS Teams Direct Routing - Internal call transfer failure
Hi all, My organisation is planning a move to direct routing. We have an AudioCodes VE SBC. I've been working on this for awhile and got everything to a pretty decent state. I've come across ...
It turned out, that there was in fact something wrong with how Microsoft / 3PIP SfB Phones sent the refer to our SBC. (Our SBC did not receive a refer-to number) Microsoft has now fixed the issue and we can correctly transfer calls to external numbers via the Teams Desktop Client and 3PIP Modes with users in TeamsOnly mode.
Hi mate,
Good to know it's all fixed! Yes, the biggest problem when dealing with Microsoft is that you never know if that's an issue with your phone or software or with their end. I was speaking to their official support as we are an official partner and all I got in the end was 'Please post into our techcommunity'.