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MichelleDuru's avatar
MichelleDuru
Copper Contributor
Aug 31, 2020
Solved

Microsoft Teams Freezes PC

I have observed that the Microsoft Teams desktop app freezes my HP laptop. This is the 3rd experience on this laptop and the laptop is newly purchased, running on Windows 10 Home edition, has a RAM of...
calling
  • Vesa Nopanen's avatar
    Vesa Nopanen
    Aug 31, 2020

    MichelleDuru 

     

    Sounds like laptop specs. Have you tried calls with camera off? Using background picture/blur or together more consumes more processor power and that Graphics combined with only 4GB of memory isn't a very powerful combination. It will result using your disk for more memory which usually adds up on freezing the system. 

     

    You can also try Teams settings "Disable GPU hardware acceleration" to see if it helps. 

aalqaisi1974's avatar
aalqaisi1974
Copper Contributor
Sep 28, 2020

MichelleDuru 

 

I upgraded the RAM to 8Gb and changed the HDD to SSD which both improve the performance significantly, the only problem which is not solved was the PC freezing during the conference call of Microsoft Teams, but now I am using the PC after disabling the GPU option, and it is working fine so far since 3 days.

NyanElCat's avatar
NyanElCat
Copper Contributor
Oct 15, 2020

aalqaisi1974 

despite having 10 GB of ram and a 2080TI video card, a core i 7 processor .. and it still freezes. and not only in the desktop application, but also in the edge browser