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jeaninek's avatar
jeaninek
Brass Contributor
Mar 24, 2020
Solved

Microphone problems in Teams app

Hi all,   When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the m...
Microphone
microsoft teams
  • kevenA's avatar
    kevenA
    Aug 11, 2020

    jeaninek 

    This is what worked for me.
    I am using a USB microphone.
     
    I found this strange behavior. When I click on "Show device settings" in the "More actions" menu. 
    The mic will not work. It's bugged.
     
    However, when accessing the device settings from the icon.

     

    Then
     
     

     

    The microphone will work normally.
    I'm not sure why this happens. This is what I've found. 
     
    I hope It helps. 
Paul33's avatar
Paul33
Copper Contributor
May 19, 2020

jamesangelesnd Same issue here. I would rather not have to wipe a user's laptop just to fix one app. The microphone works fine in other apps, just not Teams. If I plug in a different microphone (external) it works. 

 

It just seems to have an issue with the built in webcam microphone. Skype and Voice Recorder apps work just fine, crystal clear.

Other user with identical hardware have no problems. 

HedmanD's avatar
HedmanD
Brass Contributor
Jul 06, 2020

Hello Paul33.  You say

"Other user with identical hardware have no problems. "

With the computer that has the problem, if a different user logs on to that machine, do they also encounter the problem?

 

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