Forum Discussion
Delay transferring out from auto attendant
We have been testing Teams with Direct Routing trunks provided by a carrier partner. All inbound and outbound calls direct to/from Teams users connect without issue. We are using the Teams apps on Wi...
I have a client where from the time they dial the number and hit send on their cell phone, it takes 37 seconds for it to ring at the branch location - single auto attendant, single call queue - 3 users in the call queue. Will be doing some testing tomorrow and opening a support ticket. But sounds like the same issue.
BUMP! We are still seeing this? any update in this thread group? We have added a generic greeting but overall the transfer is still quite high.
- This problem is not resolved. New ETA is January 2022.
- I just spoke with Microsoft Support and they are saying that while they are working on they fix, but there is no timeline to share and that we should monitor the Office Roadmap for improvements to the Call Queue handling. They are not giving out a time at this point though and said it was part of a large scale change to the architecture of the teams auto attendants and call queues on the back end.
- Any update on this issue we also have 10 sec delay in the redirection from AA to CQ.
- No, there has been no update/resolution.
