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Pipez66's avatar
Pipez66
Copper Contributor
Apr 06, 2021

Cannot see participants

When I am in Teams meeting I cannot see any of the participants unless someone is sharing a screen. All I can see is their initials in the circle.  when someone shares a screen then I can see everyon...
microsoft teams
Stephen_Williams2714's avatar
Stephen_Williams2714
Copper Contributor
Dec 15, 2022
Ooo, things have moved on since the message I was replying to . . . so how do you force a new install of Teams? Thanks
SpencerDCS's avatar
SpencerDCS
Copper Contributor
Dec 15, 2022

Stephen_Williams2714 

 

To update Teams go to the ellipsis ... then Check for updates.

 

If that doesn't work you can uninstall Teams and download and install from the latest on the Microsoft site.

 

Out of curiosity... are you using NVIDIA GTX GeForce cards and what version of Teams is currently installed?

 

 

  • Andy-Z's avatar
    Andy-Z
    Copper Contributor
    Jan 18, 2023

    SpencerDCS 

     

    I just started to experience this after I rebuild my PC last night with a fresh install of windows and Teams (Version 1.4.00.31569 (64-bit). It was last updated on 1/17/2023) running a GTX 3080TI

    It's working in browser, it's not working in the teams app

    • SpencerDCS's avatar
      SpencerDCS
      Copper Contributor
      Jan 18, 2023

      Andy-Z 

       

      Make sure it is really the latest version.  My Teams reported that it was using the latest version, it was not.  Make sure you are using at least version 1.5.00.31168.

       

      And yes, this is only an issue in the Teams app, not the Browser version.  The Browser version does not seem to use the video in the same way as the app.

       

      • Andy-Z's avatar
        Andy-Z
        Copper Contributor
        Jan 19, 2023

        SpencerDCS 

         

        Thank you for the response. Once I upgraded the problem was solved. I am now on version 1.5.00.36367 (64-bit).

         

        Thank you,

        Andy

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