Forum Discussion
Solved
Calls being placed on hold after sharing screen
Just go our first CCX device for testing and I just tried to test a screen sharing while on an audio only call on the CCX. I have Windows 10 with Teams along with a CCX 500 phone. My colleague h...
itsbrad yes we have “better together” coming for all Teams Phones, and it will be much better than BToE as it will be done via the cloud not a dedicated cable between the phone and PC. That will come hopefully next 1-2 quarters.
Is there an update/work around when a user (desktop) calls another user (phone) and when the user (phone) shares screen the call gets put on hold? Does the call have to be desktop to desktop in order to share screen properly?
These days we normally get the join second device message so you should be able to add the computer to the call, and share the screen. This has even worked for us on VVX series phones that are not Teams certified. More info can be found here -> https://support.microsoft.com/en-us/office/join-a-teams-meeting-on-a-second-device-c28e7407-183b-46ea-ab17-2212700e5f41