Forum Discussion
calling plan minutes shared across all users?
Hi,
To be able to assign a number and for the user to be able to dial out or receive calls they need a Calling Plan license. The minutes that are included in Calling Plan licenses will be shared among the users with the same license in the same region. So you if you have 10 users in Germany with 120 minutes plans, they will have 1200 minutes to share, one of them can use all the 1200 minutes. If you have 5 users in Germany and 5 users in USA, all with 120 minutes plans, then the German users will have 600 minutes together and American users 600 minutes.
If you purchase a Calling Plan Pay-As-You-Go for all users, then you will be able to assign a number to a user and only pay for the minutes they use. You pay by purchasing Communication Credits first, or pay via NCE (New Commerce Experience) afterwards.
Read more here:
Microsoft Calling Plans for Teams - Microsoft Teams | Microsoft Learn
You could also use Shared Calling, with that you don't assign a phone number to users so they will only be able to dial outbound calls. This is also payed via Communication Credits per minute, or via NCE.