Forum Discussion
'Call Waiting' notification
Stewart_Ross You may want to re-read your original post as you are specifically referring to "that loud, obtrusive ring tone [that] blasts over the existing call", which is exactly what the linked Feedback item refers to.
It is possible to have a caller receive a busy signal by assigning a Calling Policy with the "https://learn.microsoft.com/en-us/MicrosoftTeams/teams-calling-policy#busy-on-busy-when-in-a-call" option configured.
- My apologies but my general frustration with Teams telephony got the better of me... 😉
My main concern is that calls to services with Busy on Busy activated that do not have a call forward no answer destination set fail when the service is already active on a call. The caller should get busy tone under those circumstances. Some users don't want a call forward no answer destination set.Stewart_Ross Haha, no worries
That's an interesting observation re: the Busy on Busy behavior. I recall seeing that as well when we had a user who requested that setting on their line. Calls from the PSTN got a busy signal as expected, but other Teams users would get a "Call failed" message when calling the "busy" user.
That user got so frustrated with Teams Phone (specifically, the nightmare that is native Teams desk phones) that they complained to upper management and we had to move them back to an analog land line, but that's a story for another time.
- Yes, we have ongoing issues with lack of features, strange behaviour in general, lack of/weird reporting and Teams desk phones in particuar. I don't think Teams Calling is a high priority for Microsoft.