Forum Discussion
Android App - incoming calls ring on handset but no option to answer the call?
gbamp Been struggling with this as well but found the solution.
Go into Settings/Notifications/Teams/Incoming Calls
Select Incoming Calls ( Didn't realize there was a deeper menu)
Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"
With those changes, a pop up will appear that you can answer.
gbamp Been struggling with this as well but found the solution.
Go into Settings/Notifications/Teams/Incoming Calls
Select Incoming Calls ( Didn't realize there was a deeper menu)
Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"
With those changes, a pop up will appear that you can answer.
>> "Go into Settings/Notifications/Teams/Incoming Calls"
As of August 11, 2020, when I go into Android -> MS Teams -> Settings -> Notifications...there is no "Teams" nor anything about incoming calls.
MS really needs to fix this. Literally no way to answer an incoming Teams call. Terrible.
- I am having this issue with one device, not user specific because it works on another device. My senario is all devices are Android but version 9 or 10. Device on version 10 is the problem. And the issue is only when inbound calls are going to a Call Queue. My phone just rings with no answer options. I believe this is a Android 10 related issue for me.
ccneu i didn't work for me. The option incoming calls is not available under notifications.
