Forum Discussion

MuqaddasB's avatar
MuqaddasB
Copper Contributor
Jan 22, 2021

* Very slow to connect to a meeting *

This issue started roughly a few weeks ago and is only affecting a few devices.   When we try to join a Teams meeting on affected devices, it takes approximately 20-30 seconds for the meeting initi...
microsoft teams
matthewobrien8's avatar
matthewobrien8
Copper Contributor
Nov 24, 2021

Hi Jens_Chr , was it Jabra who confirmed the problem was with intel drivers? Apart from running meetings without one of these devices connected, is there any other workarounds? We have had a Microsoft ticket open for nearly 4 months now, as this effects around 50% (or more) of our users unfortunately. Thanks for updating us though!

KeyaertCh's avatar
KeyaertCh
Copper Contributor
Nov 24, 2021

matthewobrien8 

I solved the problem with the Jabra/Teams on my Dell XPS 13 running WIN11 by reinstalling the following drivers available on the Dell Website.

 

Realtek-High-Definition-Audio-Driver_NYXRR_WIN_6.0.9228.1_A08

Realtek-USB-Audio-DCH-Driver_CCGX7_WIN_6.3.9600.2277_A19_01

  • msmark's avatar
    msmark
    Copper Contributor
    Nov 24, 2021

    KeyaertChUnbelievable.... that worked. So relieved and also so frustrated that none of the support apps from Microsoft, Dell or Intel could identify and fix the driver issue.  Running those two driver executables has fixed all the issues I was having with Teams, sound volume and streaming. 

     

    I visited the Dell website and downloaded the Realtek-High-Definition-Audio-Driver and the Realtek-USB-Audio-DCH-Driver that were listed for my Dell XPS13 (running Win 10).  The High Def driver was the same version you listed, there was a slightly newer one for the USB Audio.

     

    Thank you!!!!!

     

    • KeyaertCh's avatar
      KeyaertCh
      Copper Contributor
      Nov 24, 2021
      Great news ! 🙂

      I also communicated the same information to the Jabra Support (Case: #ES01964311)
      • msmark's avatar
        msmark
        Copper Contributor
        Nov 25, 2021
        Problem came back this afternoon. Everything was working fine and then it wasn't. I tried the driver reinstall but it didn't work this time. I called Dell Support, they logged onto my laptop, acknowledged I have an issue and told me to reinstall the OS. I'm in the process of backing everything up and will give it a go in the morning.