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PSTN Call Transfer
If I have a Phone System (+ Direct Routing) license in my Teams profile. Can I transfer calls that come from the PSTN to any user with MS Teams even if I don't have a Phone System license?
- Hi Benny,
As far as I understand it, the only users who will need the licence - from your explanation, would be the 50 pilot users and then the 400 users as you roll out and phase them into the solution. Am making an assumption here but taking it the other 900 are using mobiles or are on some other phone system. If they are being phased in later on they will need licences later on at that point.
I don’t believe that the recipients of a forwarded call from a direct routing user needs to have phone system if they aren’t using direct routing and using something else (I.e. mobile or on premise pbx)
Best, Chris
bennyplasencia My understanding is that you can get away with using a Resource Account with a Phone System - Virtual User licence... then have these going to a Call Queue and the users dont need a Phone System licence... or direct to the reciptionist but the reptionist will require a Phone System licence.. I havent tested but believe you can do an Teams Transfer from the PSTN call so other users wouldnt need a Phone System licence. Obviously the people without a Phone System licence wont be able to call out.
- Hmmmm - I'm starting to doubt what i said above... give me 30 mins and i'll run a quick test.
Tarran Walker I can confirm, it works and you don't need a Phone System licence.
I placed a call from my mobile to a user with a Phone System licence and transfered to a user without successfully.
- Anyone recently tested this scenario? please let me know whether it is working for you? in my test environment not working as expected.
