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PSTN Call Transfer
If I have a Phone System (+ Direct Routing) license in my Teams profile. Can I transfer calls that come from the PSTN to any user with MS Teams even if I don't have a Phone System license?
- Hi Benny,
As far as I understand it, the only users who will need the licence - from your explanation, would be the 50 pilot users and then the 400 users as you roll out and phase them into the solution. Am making an assumption here but taking it the other 900 are using mobiles or are on some other phone system. If they are being phased in later on they will need licences later on at that point.
I don’t believe that the recipients of a forwarded call from a direct routing user needs to have phone system if they aren’t using direct routing and using something else (I.e. mobile or on premise pbx)
Best, Chris
ChrisHoardMVP We will run a pilot in the company in September 2019. We have 50 users with an Office 365 E3 + Phone System license. Among them there are 5 receptionists. My concern is that they receive an external call and need to forward it to a user who does not have a Phone System (Office 365 E3 license only).
We plan to have 400 users with Phone System. In total in the company we are more than 1,300.
Hi Benny,
As far as I understand it, the only users who will need the licence - from your explanation, would be the 50 pilot users and then the 400 users as you roll out and phase them into the solution. Am making an assumption here but taking it the other 900 are using mobiles or are on some other phone system. If they are being phased in later on they will need licences later on at that point.
I don’t believe that the recipients of a forwarded call from a direct routing user needs to have phone system if they aren’t using direct routing and using something else (I.e. mobile or on premise pbx)
Best, Chris
As far as I understand it, the only users who will need the licence - from your explanation, would be the 50 pilot users and then the 400 users as you roll out and phase them into the solution. Am making an assumption here but taking it the other 900 are using mobiles or are on some other phone system. If they are being phased in later on they will need licences later on at that point.
I don’t believe that the recipients of a forwarded call from a direct routing user needs to have phone system if they aren’t using direct routing and using something else (I.e. mobile or on premise pbx)
Best, Chris