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PSTN Call Transfer
If I have a Phone System (+ Direct Routing) license in my Teams profile. Can I transfer calls that come from the PSTN to any user with MS Teams even if I don't have a Phone System license?
- Hi Benny,
As far as I understand it, the only users who will need the licence - from your explanation, would be the 50 pilot users and then the 400 users as you roll out and phase them into the solution. Am making an assumption here but taking it the other 900 are using mobiles or are on some other phone system. If they are being phased in later on they will need licences later on at that point.
I don’t believe that the recipients of a forwarded call from a direct routing user needs to have phone system if they aren’t using direct routing and using something else (I.e. mobile or on premise pbx)
Best, Chris
Hi!
As far as I am aware, you’ll need a licence per article
https://docs.microsoft.com/en-us/MicrosoftTeams/direct-routing-plan#licensing-and-other-requirements
Call forwarding is a functionality within the phone system licence.
Hope that helps to answer your question
Best, Chris
As far as I am aware, you’ll need a licence per article
https://docs.microsoft.com/en-us/MicrosoftTeams/direct-routing-plan#licensing-and-other-requirements
Call forwarding is a functionality within the phone system licence.
Hope that helps to answer your question
Best, Chris
ChrisHoardMVP Thank you very much for your reply.
The problem would be if the receptionist needs to derive the calls (which come from the PSTN), then everyone in the company must have a Phone System.