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BroGale's avatar
BroGale
Copper Contributor
Jan 17, 2021
Solved

Proximity join doesn't work from Teams Desktop app

Hi all, We have been testing / piloting the Poly Collaboration Bars X30 & 50 for months and now rolled out the devices in over 80 (!) meeting rooms over the last 2 weeks. Since last week, all of a...
community
microsoft teams
  • Andreas-N's avatar
    Andreas-N
    Feb 15, 2021

    Pavel Yurevich Just received the latest teams client update today, problem solved! Thanks alot Pavel!
    Desktop App Update: Microsoft Teams Version 1.4.00.2879 (64-bit). It was last updated on 2/15/21.

Greg Baribault's avatar
Greg Baribault
Brass Contributor
Apr 02, 2021
As several replies here have noted, we have identified an issue that impacts the desktop client when attempting to find a Teams Rooms device. The beacon is being transmitted correctly from the room device, but the desktop client sensitivity has changed which requires that the laptop be placed extremely close (inches) from the room device to recognize it. We are working on a fix for this right now.
We have also identified a related issue with room search, which broke the search experience in the pre-join screen. This issue is also being investigated now.
When we have an ETA for the release of these fixes, I will share the update here.
Thank you for your patience with this issue.
-Greg
MedpaceTeams's avatar
MedpaceTeams
Copper Contributor
Apr 15, 2021
Greg,

Any updates on when this might be fixed ?
  • Wayno's avatar
    Wayno
    Brass Contributor
    Apr 20, 2021
    Our company current has a Premier Support ticket with Microsoft on this. They are currently advising that the updated Teams desktop app containing the fix should be entering Ring 4 in the next week or so.
    • MedpaceTeams's avatar
      MedpaceTeams
      Copper Contributor
      Apr 29, 2021
      We have a support ticket open as well, I was told we may be getting close to a fix being deployed. May 4 seems to be the date they are projecting.
      • Eug's avatar
        Eug
        Brass Contributor
        May 04, 2021

        It's May 4th and I just checked and most of my rooms are working...which is so strange if this is a Desktop App on Windows 10 issue.  I mean, if it works for one Crestron Flex it should work for all, no?  

        At least two of my rooms are not working and but the other ones are.

         

        Teams app on W10 says a room nearby when I go to join and if I click the Room Audio it picks the rooms I'm in - except for these two rooms where it doesn't see them.  Instead it sees the Conference Room next door - on the other side of the wall.

        Also, I am now able to search in the list for a room when joining which is nice and was missing as well.

        I am on Teams V 1.4.00.8872

  • ChipRoebuck's avatar
    ChipRoebuck
    Copper Contributor
    Apr 16, 2021

    MedpaceTeams 

    I agree that there should be at least some mention from the O365 admin portal (Service Health) for an incident.  At least that notification would give administrators an understanding of the problem.  I have a ticket in place and was told that this could take a month possibly longer to address the problem as there is an improvement on the feature being included before the ring deployment is pushed out.  

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