Forum Discussion
Proximity join doesn't work from Teams Desktop app
Pavel Yurevich Just received the latest teams client update today, problem solved! Thanks alot Pavel!
Desktop App Update: Microsoft Teams Version 1.4.00.2879 (64-bit). It was last updated on 2/15/21.
Andreas-N
If I understand it correctly it only applies to PC's and not mobile devices?
Did not read it well also mobile devices.
Freddy Mulder No, it happens to all devices. Corporate computer, private computers and mobile devices
Andreas-N Thanks for detailing the issue. A few questions:
- If I understand correctly, the problem is not the Bluetooth beaconing of meeting room devices, but the discovery through the new pre-join experience, correct? If both Android and Windows devices have been affected, likely the new pre-join experience is not working properly.
- To my knowledge, mobile team has not updated the pre-join experience for a number of quarters. Could you elaborate on what has changed in your experience?
I'll chat with folks who own desktop pre-join and ask them to look into this issue and follow up with the mobile team once I get more details.
1. Yes, correct
2. we made additional test with the mobile client, the automatic nearby room discovery works again on the mobile client! In our last tests, the mobile app was crashing (android and iphone) when you wanted to join a room, this seems to be resolved!
However, the problem with the desktop app is still present. Here you can see the different behavior with the old and the new meeting pre-join experience (tested on the same PC with the same meeting):
Picture on the left: old meeting pre-join experience, the room is automatically discovered
Picture on the right: new meeting pre-join experience, the automatic room discovery does not work. But it will find the nearby room with Bluetooth beaconing if you search it manually:
Tested with these desktop client versions:
1.3.00.19173 (64-Bit)
1.3.00.30866 (64-Bit)
1.3.00.33674 (64-Bit)
Hi Andreas-N and @Pavel Yurevich
On the mobile devices I do not have any problems also, it seems to work as it should.It looks that the first picture is after a while when you clicked to join, using the old experience.
This is how it looks at the first time.
When I wait a small amount of time the beacon of the room is picked up. And shown as a option.
When using the new pre-join this is what happens here.
The desktop client was first not able to find the room via its beacon, but after using the mobile (with the same account) it also showed up on the desktop App.
And indeed only when you click on search the room shows up.
Also when using the old pre-join and you click on search you get the different Room lists that are present in the Tenant. The Search for a room in the new pre-join gives different option to users where you expect to same options.
