Forum Discussion
Proximity join doesn't work from Teams Desktop app
Pavel Yurevich Just received the latest teams client update today, problem solved! Thanks alot Pavel!
Desktop App Update: Microsoft Teams Version 1.4.00.2879 (64-bit). It was last updated on 2/15/21.
BroGale This is not a known issue and we test proximity join very extensively with each firmware update. Regardless, we are committed to supporting proximity join and I am sure we can remedy this issue very quickly. Could you provide some more information: model/make of the collaboration bars, the Teams version they are running, firmware version, and what device you are using to test proximity join (mobile/desktop)? Feel free to message me directly and I'll be able to personally look into this issue.
Hi Pavel Yurevich I'm a coworker of BroGale and i can share some additional details of this problem. We deployed around 60 collaboration bars and 30 Teams Rooms of different vendors, and our users relying heavily on the proximity join feature in all of these rooms. It stopped working on all computers on all MTRs and Collab Bars at the same time. The issue also happens if i use a non-corporate-pc (bring your own laptop) and on the mobile apps on android and iphone. Bluetooth is clearly working because it detects the room if you search manually a room device:
However, when i join a Live Event in Teams, proximity join is working! It also works when i disable this setting in teams: "Turn on new meeting experience (New meetings and calls will open in separate windows. Requires restarting Teams.)"
Live Event Producer Join
I think Live events are working because they are still using the old meeting join appearance.
I will send you a full list of all MTRs and Collaboration Bars and the MS Case number of our open Case.
Tested with Teams Desktop App (64bit):
1.3.00.30866 (64-Bit) and 1.3.00.33674 (64-Bit)
Yealink VC210:
Teams Admin Agent1.0.0.202006290446.product
Firmware118.15.0.42
Company Portal App5.0.4927.0
OEM Agent App1.15.0.20110309
Teams App1449/1.0.96.2020102101
Poly Studio X50 and X30:
Teams Admin Agent1.0.0.202006290446.product
Firmware3.2.3.280012
Company Portal App5.0.4927.0
OEM Agent App1.0
Teams App1449/1.0.96.2020102101
Andreas-N
If I understand it correctly it only applies to PC's and not mobile devices?Did not read it well also mobile devices.
Freddy Mulder No, it happens to all devices. Corporate computer, private computers and mobile devices
Andreas-N Thanks for detailing the issue. A few questions:
- If I understand correctly, the problem is not the Bluetooth beaconing of meeting room devices, but the discovery through the new pre-join experience, correct? If both Android and Windows devices have been affected, likely the new pre-join experience is not working properly.
- To my knowledge, mobile team has not updated the pre-join experience for a number of quarters. Could you elaborate on what has changed in your experience?
I'll chat with folks who own desktop pre-join and ask them to look into this issue and follow up with the mobile team once I get more details.
