Forum Discussion
Provide Company Contacts in Teams (for Teams Phone)
Is there a way to provide centralized contacts for the whole company in Microsoft Teams? This could be such phone numbers like non-Teams landline phones somewhere in the facility or important exter...
Possible solution:
Create AD user account (AD hybrid synced or Entra ID account) for each phone number you want to be available in Teams and add telephone number to that account.
You do not need to add a license to that user. Just being available in Entra ID is doing the trick.
Note: It takes some time for new users to be available in Teams app. Check Teams on the web for cache free experience.
Be aware that users will find this accounts in Teams search and chat will be available. Name this users in a way everyone understands that chat will not reach out to this entity but calling them will do.
If there are any other ways to solve this issue feel free to post your solution.